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Terms & Conditions

September Promotion

Marshmallow Worsted, Duo, and Prism are now 25% off. Offer cannot be combined with any other offers, discounts, or coupons. Exclusions apply. For more information contact us at customercare@knomad.com or through chat..

Knomad March Mayhem: Dyeing competition

Competition Terms and Conditions
Competition will begin at 9:00 AM (PST) March 1st, 2021, and deadline for entry is 9:00 PM (PST) on March 31st, 2021. Any entry received before o’r after the deadline will not be eligible. By entering the competition, the entrant agrees to all terms & conditions listed below.
To enter the competition, the entrant must dye one skein (with any materials chosen, natural or acid) on any Knomad Yarn base of choice and post to their Instagram with hashtag #KnomadMarchMayhem. 
By entering the competition you agree that Knomad Yarn has the right to use any images tagged with #KnomadMarchMayhem in any marketing materials: newsletters, blog entries, Instagram, etc. 
Knomad reserves the right to modify the rules and prize terms at any point in time.

Eligibility:
This competition is available to residents of Canada and the USA. Entrants must be 18 and older unless participating with their guardian. Maximum one entry per participant. Finished yarn must be on a Knomad base, proof of purchase may be requested. Finished yarn must be posted on Instagram with the hashtag #KnomadMarchMayhem. Knomad employees are ineligible to win. You must be following Knomad yarn on Instagram to win.

Winner Selection:
Final Winners will be announced Monday, April 12th. 
Two winners will be selected: 

  • Winner A- selected through bracket voting on Instagram ($500USD retail value) between the dates of 4/2/2021-4/11/2021
  • Winner B- selected via random name picker ($250USD retail value)

Prizes:
Winner A will receive a $500 retail credit at Knomadyarn.com, this holds a retail value and cannot be used in combination with a wholesale discount. Wholesalers ARE eligible to win, however, all product purchased with the reward will be at full retail value.
Winner B will receive a $250 retail credit at Knomadyarn.com, this holds a retail value and cannot be used in combination with a wholesale discount. Wholesalers ARE eligible to win, however, all product purchased with the reward will be at full retail value.
Winners will be notified via Instagram direct message.

Special Offers

All sales, special offers, and promo code offers on the web site are subject to the following terms and conditions:

  • Offers expire at 11:59 pm EDT on the sale end date.
  • Sale prices and promo codes are valid for in-stock merchandise only. Sale prices or promotional offers cannot be applied to previous orders in which the transaction has already been completed, or on back-ordered merchandise.
  • Promo codes are applied to the subtotal before shipping charges and taxes are added, and do not include the price of any free item being offered.
  • Regular shipping charges apply. If an order falls below the free shipping threshold after the promo code has been applied, you will be charged for shipping.
  • Downloadable merchandise does not apply towards a minimum purchase for promo code use.
  • Unless otherwise stated, promo codes may only be used for one purchase.
  • One promo code per order.
  • All promotional and wholesale programs are subject to change at any time without prior notice.

Shipping policy

Orders shipping WITHIN US

  • Free shipping on US orders over $175.
  • Free shipping on Hawaii and Alaska orders over $250.
  • We generally ship via FedEx ground.

Orders shipping to Canada

  • Free shipping on orders over $250USD.
  • Orders shipped to Canada might incur additional charges for customs processing, taxes, and/or duty. Because these fees are levied by government entities, the responsibility for these charges falls on the customer.
  • We ship to Canada via FedEx ground international.

Copyright

All Web site materials, including, without limitation, the Company’s logo, design, text, graphics, other files, and the selection and arrangement thereof are registered trademarks of KNOMAD. © 2019 E-Fibres, LLC. All rights reserved.

You may electronically copy and print portions of this Web site for the sole purpose of using materials it contains for informational and non-commercial, personal use only. Any other use of the materials in this Web site — including any commercial use, reproduction for purposes other than described above, modification, distribution, republication, display, or performance — without the prior written permission of the Company is strictly prohibited.

Trademarks

The names KNOMAD and knomadyarn.com, the logo, and the products and services described in this Web site are either trademarks or registered trademarks of the Company and its licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of the Company. In addition, all page headers, graphics, icons, and scripts are service marks, trademarks, and/or trade dress of the Company, and may not be copied, imitated, or used, in whole or in part, without the prior written permission of the Company. All other trademarks, registered trademarks, product names and company names or logos mentioned herein are the property of their respective owners.

Risk of Loss


We urge our customers to request Signature Confirmation on all orders, which means that your order will not be delivered unless you sign for it.  Please know that Knomad cannot be held liable for packages delivered to the address, but not received.  When you place an order with Knomad, by submitting payment you acknowledge that your order will be shipped by a third-party carrier, and that when we deliver your order to the carrier, the risk of loss of your merchandise passes to the purchaser alone. As much as we wish we could, unfortunately, we cannot hand deliver your yarn! Please don’t hesitate to contact us with any shipping or fulfillment issues that arise, we will do our best to help.

Wholesalers

Please contact us at customercare@knomad.com for more information on our wholesale program.

Website Use Information

Our website utilizes a standard technology called cookies and web server logs to collect information about how our website is used. Information gathered through these means may include date and time of visits, pages viewed, time spent at our website, and websites visited just before and just after our website. This information is collected on an aggregate basis and none of this information is associated with you as an individual.

Security

Your payment and personal information are always safe when you purchase from Knomad. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information including credit card number, name, and address so that it cannot be read over the internet.  In general, our business practices limit employee access to confidential information, and limit the use and disclosure of such information to authorized persons, processes and transactions. You may access and revise your personal information on the website once you log onto the site.

Sharing Information and Privacy

We do not allow other companies to advertise on our website, nor do we share your personal information with other companies. We will retain all ownership rights to the information, and will not share information regarding your browsing data. We may disclose information when legally compelled to do so; in other words, when we, in good faith, believe that the law requires it for the protection of our legal rights. We do not sell information to any other site or third party.

Refund Policy

We accept returns within 30 days of receipt of your order. Please see this link to begin your return.

A refund will be issued once the item is received and processed at our warehouse. Please allow 10 business days to process the refund. Refunds can only be issued to the credit card or PayPal account used to make the order.

Choking / Suffocation Hazard

To avoid the danger of suffocation, keep our plastic bags away from babies, children, and pets.  Do not use our bags in cribs, beds, carriages, or playpens.

Do not allow children to chew on or swallow yarn.

Image Sharing Policy

Occasionally we share images from the #knomadyarn #thefibreexperts tag on Instagram. Though we try to get in touch with the owner of every image shared, sometimes we make mistakes. If you feel an image was shared without your permission or you’d like us to remove an image you own for any reason, please Direct Message us or drop us a line at customercare@knomad.com. Maybe you changed your mind, that’s all good! Our #1 priority is to respect your wishes.

Knomad Rewards Terms and Conditions

  • Rewards cannot be redeemed for cash.
  • Rewards do not expire.
  • Wholesale accounts are welcome to earn Knomad rewards.
  • Purchases made after August 25, 2020 are eligible for Knomad rewards.
  • Program subject to change at any time without notice.
  • The maximum value of Knomad Rewards that can be redeemed in one transaction is $100. The remainder of your Knomad Rewards will be available to use on your next purchase.
  • You are eligible to receive Knomad rewards when you spend $100 or more on a single purchase.
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