Question 1

What payment methods do you accept?

Accepted Answer

We accept all major credit cards, PayPal, and Apple Pay.

Question 2

How can I track my order?

Accepted Answer

Once your order has shipped, we will send you an email with the tracking number. You can use this number to track your order on the carrier’s website.

Question 3

What is your return policy?

Accepted Answer

We accept returns within 30 days of purchase. The items must be in their original condition and packaging. To initiate a return, please contact our customer service.

Question 4

How do I care for my yarn?

Accepted Answer

Each yarn has specific care instructions, which can be found on the product page and on the yarn label. Generally, hand washing with a gentle detergent and laying flat to dry is recommended.

Question 5

Do you offer international shipping?

Accepted Answer

Yes, we ship to many countries worldwide. Shipping rates and delivery times vary depending on the destination and will be calculated at checkout.

Question 6

Can I order a color card?

Accepted Answer

Yes, you can order color cards from our website to see and feel the yarn before making a purchase.

FAQs